Lost and Stolen Property: Madrid is a major city and generally safe. But like any modern urban area every resident should pay attention to his or her surroundings and take the normal precautions one would expect in a large city. Students, especially those who are not familiar with a new city, should make it a habit to learn about their surroundings, become familiar with the transport and street system, and always try to travel with friends or use the ‘buddy system’. These are all common-sense guidelines for anyone – whether in Madrid or any major city.
While you are generally very safe in Madrid, it does pay to watch your purse or wallet – particularly in tourist or crowded areas.
However, if an unforeseen event occurs, here is some general information to assist you:
WHAT TO DO FIRST – FILE A POLICE REPORT
All thefts and major losses should be reported to the police as soon as possible. This is essential if you have lost any documents or need to claim on your insurance. You will require a police report in order to replace these.
We recommend that you keep photocopies of important documents separately – this will make it easier to organize replacements.
HOW TO REPLACE CERTAIN LOST OR STOLEN ITEMS
Report the loss or theft immediately to the local office of the airline company. It is left to the discretion of each airline company whether or not to replace a ticket.